WHAT IS OUR RETURNS, EXCHANGES AND REFUNDS POLICY?

RETURES

Gemztar stands behind the quality of our products. We believe that we can work together with our customers to make every purchase a positive experience. In the event you are not satisfied with your purchase or have any concerns, please contact us by phone at (852) 3708-9712, WhatsApp at (852) 6923-6710, or via email at [email protected] within 7 days of receipt of the product so that we can assist you.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us by phone at (852) 3708-9712, WhatsApp at (852) 6923-6710, or via email at [email protected] and send your item to: 

Gemztar Limited

Unit 12, 12/F, Global Trade Center, 15 Wing Kin Road, Kwai Chung, N.T., Hong Kong SAR

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by phone at (852) 3708-9712, WhatsApp at (852) 6923-6710, or via email at [email protected].

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

SHIPPING RETURNS

To return your product, you should mail your product to: 

Gemztar Limited

Unit 12, 12/F, Global Trade Center, 15 Wing Kin Road, Kwai Chung, N.T., Hong Kong SAR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at by phone at (852) 3708 9712, WhatsApp at (852) 6923 6710, or via email at [email protected]  for questions related to refunds, exchanges and returns.